
Cal: Hello?
Emily: Hi Cal.
Cal: Hi!
Emily: I’m just calling… because I’m in the basement and I’m trying to get the water heater working… because the pilot light is out, and I don’t know how to re-light it. So I’m sorry to bother you.
Cal: No, no. It’s fine. That’s fine. Call me… I’m glad you called about this. I’ll just walk you through it okay?
Emily: Okay.